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Weekdays 9am - 5pm
Weekends 9am - 2pm
Rock Hill, SC 29730
Mon - Fri: 9am - 5pm
Sat - Sun: 9am - 2pm
Frequently Asked Questions
Below are some questions that we get asked from our customers,
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What about setup/digitizing fees?Proper hooping takes time, especially on bulky items. cleaning off the garments, making sure it’s in final product form is taken into consideration. digitizing fee is a one time fee for any new logo.
What is digitizing?Before we can embroider any design, we must digitize it first. Embroidery digitization is the process of converting existing artwork, like a company logo or team emblem, into a stitch file that an embroidery machine can sew onto a garment.
How big can you stitch a design on a Jacket/Work Shirt?Largest hoop size I have for jacket backs are 15x19inch , smallest hoop size I have for shirts are 2 inch hoops.
What is your turn around on your bulk hat orders.2-3 weeks for local pickup. 3-4 weeks if shipping out.
Can I order just one hat?Yes you can order just one hat.
Can our club or company set up ordering in singles?Yes you can.
How large can you sew on a hat?Generally the hat dimensions and logo determines how big a design can be.
Do you have a stitch limit?No I don’t have a stitch limit.
Can you do "Puff/Raised" Embroidery?Yes I provide Puff/3D services.
How many colors of thread do you have?A lot! --- We have all colors. If there is a color you want and we do not have, We will order it!
Is there a color limit for embroidered designs?Currently that limit is 10 colors per design.
Can you embroider on other things like towels/beanies/etc?Yes we can.
Do you have a specific brand of hats or shirts that you embroider on?No, we do not. --- We embroider on many different brands!
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