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Customer Support

Ways to Connect with MobTies!

Our Customer Service team is always happy to assist you.

Live Chat

Weekdays 9am to 5pm

Weekends 9am to 2pm

Send Us a Message

Contact us anytime

Call 1-803-389-2133

Weekdays 9am - 5pm

Weekends 9am - 2pm

Open Hours

Rock Hill, SC 29730

Opening hours:
Mon - Fri: 9am - 5pm​
Sat - Sun: 9am - 2pm

Frequently Asked Questions

Below are some questions that we get asked from our customers,

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Chat with us via the site or contact us below!

  • What about setup/digitizing fees?
    Proper hooping takes time, especially on bulky items. cleaning off the garments, making sure it’s in final product form is taken into consideration. digitizing fee is a one time fee for any new logo.
  • What is digitizing?
    Before we can embroider any design, we must digitize it first. Embroidery digitization is the process of converting existing artwork, like a company logo or team emblem, into a stitch file that an embroidery machine can sew onto a garment.
  • How big can you stitch a design on a Jacket/Work Shirt?
    Largest hoop size I have for jacket backs are 15x19inch , smallest hoop size I have for shirts are 2 inch hoops.
  • What is your turn around on your bulk hat orders.
    2-3 weeks for local pickup. 3-4 weeks if shipping out.
  • Can I order just one hat?
    Yes you can order just one hat.
  • Can our club or company set up ordering in singles?
    Yes you can.
  • How large can you sew on a hat?
    Generally the hat dimensions and logo determines how big a design can be.
  • Do you have a stitch limit?
    No I don’t have a stitch limit.
  • Can you do "Puff/Raised" Embroidery?
    Yes I provide Puff/3D services.
  • How many colors of thread do you have?
    A lot! --- We have all colors. If there is a color you want and we do not have, We will order it!
  • Is there a color limit for embroidered designs?
    Currently that limit is 10 colors per design.
  • Can you embroider on other things like towels/beanies/etc?
    Yes we can.
  • Do you have a specific brand of hats or shirts that you embroider on?
    No, we do not. --- We embroider on many different brands!
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